Unless explicitly stated in the listing, all items here are made-to-order. Most items will be made and shipped within 1-2 weeks receipt of order and payment.
Payment is accepted through PayPal. If you don’t have an account, you can still pay using a debit or credit card!
I also accept payment through direct debit from Australian customers. Please e-mail me at jessica (at) epherielldesigns.com with your order request, and I will send you my bank details.
If your payment will be delayed for any reason, please get in touch!
If I don’t receive payment and don’t hear from you within four days, I will cancel the sale.
Items will be shipped within 1-2 weeks of receipt of payment. If for some reason this can not be done, I will contact you and let you know. We make every single piece ourselves, from raw materials – you are not getting factory-made or component jewellery.
Items are shipped in a bubble mailer envelope. Each item is housed in a card holder, and gift-wrapped. This flat-packing method saves considerable shipping costs.
PLEASE NOTE TRACKING IS NOT INCLUDED WITH YOUR ORDER UNLESS STATED IN THE LISTING. Australia Post does not include tracking – either domestic via the large letter size I use to ship NOR international tracking – as standard. If you’d like to upgrade to shipping with tracking, please let me know. However, please be aware that this is expensive, especially with international orders.
International Customers Please Note – I am shipping from Australia. Packages to the rest of the world may take up to 2-3 weeks to arrive – though packages to the US usually arrive within the week.
If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! However, please be aware that I don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an item sooner than this.
However, I cannot accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will of course refund your money.
Overtime Policy (rush orders)
We’ve instituted a fast-track fee for any customer who would like their order made faster than our regular turn-around time. If you would like to upgrade to fast-track (turn-around of 1-2 days, rather than 7+), please contact me prior to purchase. The fee is $30 AUD.
We instituted this fee because – to be fair to all our customers – we don’t allow any customer to ‘jump the queue’. Instead, if you need your order faster than normal, we actually work overtime hours to get it done.
Shipping costs do vary depending on the item.
However, most items ship for the following amount:
- $3.50 standard large letter post (no tracking)
- $5.50 parcel post (with tracking)
Australian customers can add Express Post to their order here.
Outside of Australia:
- $5 (no tracking)
Refunds and Exchanges
I offer a 10 day full refund for return policy (excluding custom orders). If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.
However – please be aware that I cannot accept returns of custom orders (this includes rings). I also cannot accept returns of earrings that have been worn for health and safety reasons.
I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues!
Return the item in original condition, and I will refund the full price on receiving it back (excluding custom orders and rings in accordance with the information below).
I cannot accept responsibility for repaying postage and handling charges.
IMPORTANT NOTE: PLEASE ENSURE YOU GET YOUR SIZE CORRECT. Due to the fact that your ring is a custom design – made to your size – I cannot refund your purchase if you give me the wrong size or simply change your mind. This is in accordance with Australian Consumer Law. It is your responsibility to give me the correct size.
I charge $40 AUD per ring (plus postage) for resizing of my wedding and simple sterling silver bands (not stacking sets – and only round rings, as I cannot resize square rings). So, please make sure to take the time to work out your exact size. Most local jewellers’ shops will happily size your finger for you at no charge. I can re-size down as far as necessary, BUT CAN ONLY RESIZE UP ONE FULL US SIZE. So if you’re unsure at all, err on the side of going too big rather than too small. If you order a ring smaller than one full US size than the size you end up needing, you need to buy a new ring (though I will give discount on this as below).
For all the info you need to know on ring sizing – please visit this page.
If you receive your wedding band and decide you want a different style or width, I offer a 25% discount on purchase of the new ring IF you return the old one to me.
~*~*~ Brides + Grooms: please note – I am in Australia. If you are inside of Australia, do not order a wedding band without at least 3 weeks lead-time between your order and your wedding day. If you are outside of Australia, please allow at least 5 weeks between order and your wedding. I CANNOT guarantee your ring/s will arrive in time if you order with a lead time shorter than this. ~*~*~
Additional Policies and FAQs
***How to Care for your Sterling Silver***
Sterling silver jewellery naturally takes on a blackish tarnish over time in reaction with air. When you receive your piece of sterling jewellery it may have black tarnish spots – these are easily removed! You can either buy a silver-cleaning cloth, or simply use some toothpaste on a cloth or brush – gently rub at the tarnish, then wash and dry to bring back the super-shine!
Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present.
Hopefully, you will, as I do, see any small imperfection as part of what makes a personally hand-made item unique. After all, we are, none of us, perfect!