Policies

Unless explicitly stated in the listing, all items here are made-to-order. Most items will be made and shipped within two to five business days of receipt of order and payment.

Payment

Payment is accepted through PayPal. If you don’t have an account, you can still pay using a debit or credit card!

I also accept payment through direct debit from Australian customers. Please e-mail me at jessica (at) epherielldesigns.com with your order request, and I will send you my bank details.

If your payment will be delayed for any reason, please get in touch!

If I don’t receive payment and don’t hear from you within four days, I will cancel the sale.

Shipping

Items will be shipped within 2-5 business days of receipt of payment. If for some reason this can not be done, I will contact you and let you know.

Items are shipped in a bubble mailer envelope. Each item is housed in a card holder, and gift-wrapped. This flat-packing method saves considerable shipping costs.

International Customers Please Note – I am shipping from Australia. Packages to the rest of the world may take up to 2-3 weeks to arrive – though packages to the US usually arrive within the week.

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation!

However, I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country’s customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will of course refund your money.

Refunds and Exchanges

I offer a 10 day full refund for return policy. If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues!

Return the item in original condition, and I will refund the full price on receiving it back.
I cannot accept responsibility for repaying postage and handling charges.

Additional Policies and FAQs

***How to Care for your Sterling Silver***

Sterling silver jewellery naturally takes on a blackish tarnish over time in reaction with air. When you receive your piece of sterling jewellery it may have black tarnish spots – these are easily removed! You can either buy a silver-cleaning cloth, or simply use some toothpaste on a cloth or brush – gently rub at the tarnish, then wash and dry to bring back the super-shine!

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Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present.

Hopefully, you will, as I do, see any small imperfection as part of what makes a personally hand-made item unique. After all, we are, none of us, perfect!